INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Certainly! At MSL E-Bikes, we pride ourselves on delivering exactly what you see in our product pictures.Rest assured, the product you receive will match the high-quality standards we showcase online.

Where can I view my sales receipt?

To view your sales receipt, please log in to your account on our website and navigate to the "Order History" or "My Orders" section. There, you will find a list of all your past orders, and you can click on the specific order to view and print your sales receipt. If you need any further assistance or have trouble accessing your receipt, please don't hesitate to contact our customer support team, and we'll be happy to help you promptly.

How can I return an item?
In order to make customers who choose our products to have a better experience, we therefore provide a 20-day no reason return and exchange service (20 days refers to 20 natural days from the invoice date). If you are not satisfied with the test ride of e-bike within the specified date, you can apply for return. (In order to ensure that the wearing parts of e-bike are not significantly worn, we require that its test ride distance should not be more than 10km)
Please keep the packing carton for at least 20 days, in order to securely package the product for return.
If the goods are returned or exchanged due to non-quality problems, the buyer shall bear the freight back and forth, and must ensure that all parts are complete and free of damage. If the parts are missing or e-bike is damaged during the test ride, the customer is required to partially compensate for this. If the returned e-Bike can meet the above conditions, JOBOBIKE will refund after deducting the freight; If the returned e-Bike has obvious signs of use and wear, JOBOBIKE will refund after deducting the freight and 20% of e-bike fee as the handling fee. If the return or exchange is due to quality problems, JOBOBIKE will bear the freight back and forth.
The return and exchange service does not apply to the damage caused by accident, misuse, abuse or negligence. The modifications to the frame or parts by the customer will make the return and exchange service invalid.
In any case, we do not recommend the return of goods. That the customer places an order means that the buyer and seller agree with each other’s agreement.
Will you restock items indicated as “out of stock?”

We are actively working to restock items that are currently marked as "out of stock." While we can't guarantee an exact restock date for every item, we encourage you to check our website regularly for updates.

If you’d like, we can notify you via email once the item becomes available again. Please let us know if you’d like to be added to our notification list.

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